Help & FAQs

No, all you need is an email address to place and track orders.

Choose the products you would like to order, making sure to choose the options (i.e. freehub, color, size, lumen, etc…). Also, remember to choose the quantity that you need. Then click the “Buy Now” button followed by the “View cart” button to see what you have in your cart. Please check the details of your order. If the information is correct, click the “Proceed to checkout” button. Please input your contact information which includes your shipping address. Choose the payment and click the “Place order” button. After you have paid, you will receive an email from fereiglobal@ferei. com about your order information.If you have any question or need help to place the order, feel free to contact us through the Live Chat on our website or email us at [email protected] .

Your order will be processed within 3 business days and will be sent out on a business day (Mon-Fri). The exception to this is during holidays. We will send your items within 5 working days if they are in stock. Normally we have some wheels in stock.Presale orders will be shipped within 15-25 working days.

We accept the following payment methods: PayPal, bank transfer, and credit card.

Please note that for credit card payments, an additional 4% fee will be charged by the credit card company, which will be the responsibility of the buyer.

To avoid the extra 4% credit card fee, you may consider adding your credit card to your PayPal account and completing the payment through PayPal.

Card payment failure can be due to a variety of reasons. Please check the following:

1. Your card number, security code, and other details are filled out correctly;

2. Whether or not your card can be used with this kind of international purchase;

3. Your card has a maximum spending limit or has expired;

4. Your card has been declined;

If you are sure the billing information is filled out correctly, we recommend you contact the card company and/or try analternative card.

Your order will be shipped from Shenzhen, China

We offer free shipping to more than 80 countries on all orders from our website. There are several delivery options available. Shipping time will vary depending on the delivery method used: (EMS/DPD: 15-30 days, Fedex/DHL/UPS: 5-10 days). Further delays may occur due to customs clearance at the destination country.

All ordered(excluding accessory orders,) from our website include a 2-year warranty

Your order will be carefully packed and protected to ensure they arrive in perfect condition. Should the package show obvious damage due to mishandling during transit upon delivery, please refuse to accept it. The package will then be returned to Ferei. We will produce a new product for you or arrange a refund.

If you discover transportation damage after acceptance, please contact us immediately. We will assist you in resolving the issue as quickly as possible. In the event of transportation damage, please retain all packaging and documents from your order.

If you wish to cancel your order more than 24 hours after placing it, please do not attempt to cancel the order yourself. Instead, contact our customer service immediately for assistance.please Email us at [email protected]

We manufacture bicycle components but not bicycles.

Compare the products on our website, where you can find our entire range and all technical specifications.

Ferei official store

In cycling, rim height significantly impacts the aerodynamics, maneuverability and weight of the wheel. Basically, the higher the rim, the greater the aerodynamic advantage. The lower the rim, the more agile and maneuverable the handling.

Each of the current standard wheel sizes ( 27.5″ and 29″) has advantages and disadvantages. The larger the wheel, the better it rolls over obstacles. However, as the size grows, so does the weight and therefore the rotating mass, which decreases the bike’s liveliness.

We develop all FEREI products for a specific use and the construction of the product is based on the stresses expected as a result of that use. The wheel categories represent the different uses.

All FEREI lamps come complete with installation instructions. If you’ve lost your installation instructions, you can search for the product and download them on our instructions page.

The Kelvin (K) is the unit of color temperature. Whether it is white or yellow light, FEREI chooses the most suitable color temperature, which will not cause visual fatigue.

It’s easy . Analyze the kind of outdoor exercise you do, or whether you’re looking for a higher brightness lighting system. Compare the products on our website, where you can find our entire range and all technical specifications.

 If the lights is used infrequently, the battery should be recharged a minimum of every three months (regardless if no dimming is observed). · Additionally, If the light is going to be in storage or not used for three months or more, the battery should be charged and then removed from the light and stored in a safe place.

No, our spotlights can only be activated when the vehicle is working, and the spotlights work with the electricity generated by the engine.